Welcome to Capture
Research
We use a computer-aided-telephonic-interviewing (CATI) system to capture all of our research. The flexibility of the system allows us to customize the surveys to encompass all skip patterns, sample and quota management, and questionnaire tasks that move the interview through questionnaire twists and turns as needed. Learn More
Capture Pathways
Our Capture Pathways services are tailored assessment programs that measure employee performance, product knowledge and service attributes. We focus on a variety of skills, including sales aptitude, problem solving, soft skills and more. Our goal is to provide every agent with the opportunity to succeed by providing a thorough report detailing employee strengths and opportunities for improvement.
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Why Capture
Leadership teams can often experience an “Operational Fog,” making a clear picture seemingly impossible. Capture has years of experience in clearly identifying what information needs to be collected, how it needs to be collected and from what sources. Once we have it, we can assemble it in a comprehensive portrait of actionable intelligence which we then help you implement. Learn More