|
|
“CaptureISG was able to take the nuances of our research request and produce a product customized to our market. They were able to do the analysis and come back with clear and concise results.”
Senior Vice President and Marketing Officer, Banking Institution |
|
|
|
Receive
a
free
no
obligation
quote
or
free
consultation
and
discover
how
CaptureISG
can
help
your
business
develop
effective
strategic
business
solutions
right
for
you!
|
|
|
Toll Free: 866.463.8638
teamcapture@captureisg.com
Submit email address to receive our
electronic newsletter
|
|
Home >
About Capture
> Why Capture?
What Makes
CaptureISG Your Best Choice?
At CaptureISG, it's all about
solving the puzzle - developing the best
information to make the best possible decisions.
With more than 20 years experience, we
accomplish this by providing a combination experience,
business and research expertise, quality
control, state of the art technology,
customization and flexibility that is second to
none.
|
-
Unique,
full
service
research,
telemarketing
and
information
product
line
A
full
service
survey
research
firm,
CaptureISG
goes
beyond
that
when it
comes to
your
information
needs.
In
addition
to
specializing
in
consumer,
marketing
and
employee
telephone
survey
research,
our
unique,
state-of-the-art
Pathways
program
provides
the most
effective
means of
assessing
employees
when it
comes to
customer
service,
customer
contacts,
sales
skills
and
product
knowledge
and
awareness.
Our
survey
expertise
is
available
for any
research
topic.
When
you add
in our
data
management,
data processing,
reporting
services
and
telephone
capabilities,
including
our two
in-house,
state-of-the-art
call
centers,
we truly
are
unique
in our
ability
to
handle
all of your
research,
information
and
telemarketing
needs
with the
highest
level of
quality,
experience
and
expertise.
-
Solution
orientation
&
customization
Rather
than
just
pulling
products
off the
shelves,
every
aspect
of our
services
are
tailored
to
client
specifications
- to providing
you with
the best
information
possible
for your
decision
making
needs.
We can
customize
any part
of the
process,
from the
data
collection
or
research
instrument
to the
analysis
and
reporting.
At CaptureISG,
standard
data
collection
and
analysis
are
usually
just the
first
step in
ensuring
you have
the best
information,
plans
and
processes
needed
to make
the best
possible
decisions
to
maximize
your
ability
to meet
company
goals
and be
competitive.
-
Experience
&
expertise
With
more
than 20
years
experience,
CaptureISG's
top
level
management
staff
and
business
team
members
have the
highest
level of
research,
data
management,
analysis,
processing,
and
reporting,
information
technology,
telemarketing
and
technical
writing
expertise.
In
addition,
our team
is
comprised
of
experts
in
several
of our
survey
topic
areas
including
marketing,
management,
financial
services,
labor,
customer
service,
consumer
behavior,
nonprofit
management,
the
hospitality
industry,
sales,
policy,
and
political
campaigns.
Our high
levels
of
expertise
throughout
the
entire
process
and
customization
are what
set
Capture
apart
from
many
other
research
companies.
-
Call
center
advantage
CaptureISG
owns two
full
service
in-house
call
centers
that
utilize
state-of-the-art
(CATI -
Computer
Aided
Telephone
Interviewing)
technology
to
provide
the
highest
levels
of
quality
control,
low
pricing,
and the
ability
to
easily
modify
programs
at any
time
if
necessary.
In
addition,
the
telephoning
is
linked
to our
statistical
analysis
and
management
reporting
systems,
providing
clear,
customized,
fast or
real
time
analysis
if
needed.
The call
centers
can
handle
inbound
and
outbound
calling,
toll
free
numbers,
multi-lingual
calling,
and
private
label
options.
Enhanced
training
of our
staff
enables
us to
get the
best
quality
of
responses
through
multiple
levels
of
probing.
-
Flexibility
CaptureISG
offers a
number
of
options
regarding
how we
work
with
clients.
We
engage
in
one-time
or long
term
relationships,
handle
complete
or
partial
projects,
and
provide
private
labeling
options
for
clients
wishing
to brand
services
with
their
own
names.
We can
act as a
simple
service
provider
or an
extension
of your
organization
or your
back
office.
-
Client
relationships
and
quality
control
All
CaptureISG
projects
are
conducted
in-house,
with
senior
manager
or
partner
supervision
on all
projects,
providing
the
highest
levels
of
accountability
and
quality
control,
along
with the
highest
level of
security
to
protect
your
data at
all
times.
Many of
the
comments
we
receive
from
clients
have to
do with
the
close
relationship
they
have to
our top
level
staff
and
project
teams
and our
ability
to
deliver
work on
time, on
plan,
and
within
agreed
budgets.
-
State-of-the-art
technologies
and
techniques
CaptureISG
utilizes
the
latest
state-of-the-art
technologies
and
techniques
in all
areas of
our
research,
analysis,
data
management
and
reporting
services.
Unlike
some
companies,
we use
them
when
they
provide
more
effective
solutions,
or are
important
to the
process,
not to
show off
or use
for our
own
marketing
purposes.
-
Cost-effective
pricing
and fast
turnaround At
CaptureISG,
we
specialize
not only
in the
highest
quality
products,
but in
cost-effective
pricing
and fast
turnaround
when
needed.
-
Wide
range of
clients
While
many
CaptureISG
clients
have
been
banks,
brokerages
and
other
financial
institutions,
our
clients
have
covered
the
entire
business
spectrum.
Clients
have
included
marketing
firms,
advertising
agencies,
hospitals
and
healthcare
businesses,
retailers,
hotels
and
hospitality
businesses,
insurance
companies,
retailers,
associations,
engineering
firms,
consultants,
nonprofits
and
political
campaigns.
Our
survey,
research
and data
services
can help
provide
optimal
solutions
for
just
about
any type
of
business,
nonprofit,
public
policy
or
political
campaign.
Why
Outsource?
By choosing
CaptureISG,
you can
focus on
your core
business,
streamline
internal
efficiencies,
and excel in
client
satisfaction.
Our
partners,
managers and
team leaders
work with
you to
deliver the
needed
services
seamlessly
and
cost-effectively,
allowing you
to focus on
other
important
business
functions.
As your
business
needs to
change or
adjust,
additional
CaptureISG
resources
will be
readily
available to
assist you
with ongoing
growth.
-
Experienced
project
managers
assist
with
design
and
execution
of the
program.
-
Objective
third-party
collection
conveys
impartiality
and
confidentiality
to the
respondent,
providing
more
reliable
information
with
greater
depth.
- As a
third
party,
an
unbiased
perspective
encourages
the
respondent
to speak
openly
when
discussing
sensitive
issues.
- An
external
resource
achieves
higher
participation
rates.
-
Changes
to the
survey
script
and
methodology
data can
be made
seamlessly
into our
interviewing
technologies.
-
Third-party
providers
are more
likely
to
possess
the
interviewing
and
probing
skills
and
understand
the
process
needed
for
successful
data
capture.
- It
allows
you to
focus on
your
core
business.
-
There is
no need
to staff
up with
qualified
researchers
and data
processing
talent.
- It
allows
for a
clear
and
impartial
evaluation
of the
data.
-
Operations
continue
in the
background
and are
not
impacted
by your
business
climate.
-
Consistent
data
capture
methods
are
employed.
- Your
staff
can be
better
utilized
building
business
relationships,
supporting
their
internal
or
external
clients
and
performing
other
necessary
business
functions.
Capture
Services
|
|
|
|
