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Frequently Asked Questions
Who is Capture Information Services
Group (CaptureISG)?
Since 1991,
Capture
Information
Services Group (CaptureISG),
a full service
survey and
research
company,
has been an
industry leader
in the
collection,
analysis and
reporting of
information, developing the
most effective
strategic
decisions and
solutions
possible for our
clients.
We specialize in
consumer,
marketing,
employee engagement, political and public policy
surveys and research along with telephone,
online,
and other forms of surveys for most topics. We
also offer our
unique Pathways
assessment
modules that
assess various aspects of employee performance
including inbound
or outbound
communication
and sales skills
of customer
contact
employees,
including
service and
sales skills,
risk
management/compliance
and product
knowledge.
How is CaptureISG different than other
research or management consulting firms?
First and
foremost,
we are solution
oriented, with
customization
and expertise the keys.
We do not pull
products off the
shelf; we work
with our clients
to create a
process to
seamlessly
outsource all or
a portion of
their research
needs.
No
matter what
service we are
providing, our
goal is to
provide your
company or
agency with the
best possible
information to
make the best
possible
decisions.
We take great
care to
determine your
needs and
budget, and
customize all programs to
provide options
that best meet
those needs and
budget.
Other advantages
include:
-
Survey
experience
– Experts in
many forms
of
information
collection
and
reporting
for more
than 20
years, in
addition to
experience
in the
particular
topics being
surveyed;
-
Interviewer
experience -
Our
interviewers
are trained
to probe
effectively
to get the
“because”
from the
interviewee.
Enhanced
training of
our staff
enables us
to get the
best quality
of responses
through
multiple
levels of
probing.
Collecting
actionable intel is what we do best!;
-
Flexibility in approach
–
As a full
service
provider for
all types of
interviewing,
we can use
our systems
or yours to
collect the
information
and can
provide both
short and
long term
business
solutions;
-
Private label
toll free numbers
available;
-
Multi-lingual
interviewers available;
-
Call-center
superiority
- Two redundant,
in-house
call centers
provide the
utmost in
reliability,
flexibility,
quality
control and
business
continuity,
with inbound and outbound
interviewers available to take calls daily;
-
On-site data managers,
auditors, team leaders and technical writers
produce the
highest
quality results of your employee
interviewing, with reports customized to
your needs.
In short, CaptureISG will
actually deliver the client services that most other
companies just promise. We take pride in managing each
relationship to maximize benefits to the client. Your project will be handled professionally,
data collected accurately and reporting designed with you to
meet your needs. Senior partners experienced in HR, data
management, call center services and data integrity are
available to all
clients
24/7/365.
With nearly 20 years
experience in meeting or exceeding client needs, we understand
the ongoing challenges facing businesses today. Read more about
the
Capture
advantage
What type of clients do you typically
work with?
As our partners have over 40 years of combined financial
services background, we frequently work with banks, brokerage
firms and insurance companies. We also have relationships with
health care, hospitality, engineering and consulting practices,
in addition to
nonprofits.
Additionally, we service several advertising agencies seeking
private label research services for their end-clients.
Do you sub-contract work to other
providers?
No. All services are performed in-house under our
supervision.
Why should we consider outsourcing or
sub-contracting our employee-related surveys?
There are several key-issues that immediately come to
mind:
As a third
party, our
unbiased perspective encourages the respondent
to speak openly when discussing sensitive
issues:
-
We can conduct
interviews with your staff in confidence.
-
A consistent process is
followed company wide.
-
An external resource
achieves higher participation rates.
-
By utilizing a
third-party provider, you remove internal
bias from the data-gathering and reporting
processes.
-
Changes to the survey
script and data can be made seamlessly into
our interviewing technologies.
-
We provide inbound
numbers so participants are able to conduct
interviews at their convenience or schedule
a time for a callback with one of our
interviewers.
-
Current or former
employees are more inclined to share with an
external interviewer their plans for filing
a lawsuit or other action.
-
Interviews are conducted
after hours by phone when people are free to
talk candidly about their experiences.
-
Data is
collected
consistently
regardless
of internal
work issues
that HR
professionals
need to deal
with,
leaving your
resources to tend to other
priorities.
-
Professional interviewers possess the
necessary listening and probing skills and understand the
processes needed for successful data capture.
Q: What types of research does CaptureISG
perform?
|
Consumer
research |
Customer
service,
customer
opinion,
customer
loyalty,
client
satisfaction
surveys |
|
Marketing
research |
Brand
awareness,
membership,
hospitality,
visitor
satisfaction
surveys |
|
Employee
engagement
research |
Employee
satisfaction,
360 degree,
executive,
employee
benefits,
compliance
surveys |
|
Employee
assessment
(Pathways) |
Customer
service
assessment,
telephone
mystery
shopping,
sales skills
assessment,
product
knowledge
assessment |
|
Political
research &
phone
services |
Telephone
surveys,
voter
identification
and
targeting,
voter
persuasion,
get-out-the-vote,
direct
mail and
other
message
testing
|
|
Nonprofit
services |
Nonprofit/advocacy
surveys,
telemarketing
and other
services
|
|
General
surveys |
Telephone,
paper,
online,
mail/paper,
other
surveys |
How will a relationship with CaptureISG benefit my management team and our company?
Your managers should be allowed to focus on improving
communication, quality, customer satisfaction and workplace
issues. Utilizing CaptureISG as your preferred provider frees up
your managers to
focus on their
core
responsibilities
while we perform
the information
gathering and
data related
tasks using
highest quality
services.
By choosing CaptureISG, you can focus on your core business,
knowing that as your business needs change, additional
CaptureISG resources will be readily available to you to support
ongoing growth.
What types of reporting can we expect
following a research or HR campaign?
Your data will be provided to you in a fashion that works
best
for you! From our systems, we can export data into almost any
format and deliver those results in a timely fashion. You can
elect to receive a data table with the results, a spreadsheet, a
statistical data-file (SPSS) or you may choose to have the
results interpreted by our team and have a top line or detailed
analysis provided. We can include charts, graphs, statistical
tables and cross tabs.
How does CaptureISG perform
interviews?
For Human Resource services, the majority
of our interviewing is conducted via telephone
utilizing our inbound/outbound calling services.
Interviews can also be done using secure client
websites while others use our in-house systems
to capture responses. Our clients have
many different preferences. As a provider, we
utilize the best methods available to meet
client data and cost requirements. All calls are
handled by our personnel; we employ interactive
response systems to collect information for our clients.
Is there a standard set of questions
to ask or can we include questions important to us?
While there are some standard questions that are
generally asked, the end result will include a survey questionnaire that is designed to address each of your issues.
Through our planning and discussions, we help you to plan a
strategy for collecting the information most critical to your
business or workplace. A CaptureISG liaison will work with you
to organize your interview tool so that it makes sense and is
designed in a fashion that yields the information you seek.
How do you arrive at pricing for your
services?
To remain competitive and attractive to our clients,
we listen to their needs, which include any budget constraints,
and arrive at a solution that is a win-win for all parties. We
typically price on a project basis, unit cost or where needed, at
an hourly rate.
Why should we consider using your call
centers for conducting interviews?
CaptureISG is a time-tested and objective third party.
When we contact current or former employees, customers, vendors,
etc., the fact that we are not “an insider” encourages the
interviewee or respondent to be forthcoming with their opinions,
issues, suggestions or critical reports. And from a data
perspective, our survey results are more qualitative as we
collect both metrics and verbatim responses to most questions.
Our experienced, professional interviewers are trained in
building rapport and the use of probing and listening skills to
get to the root cause of an issue. Our methodologies allow us to
collect thorough, detailed, and actionable intelligence for our
clients.
How can I find out more about CaptureISG?
We are always hoping to connect with people that are
interested in exploring options with us. You may call us
toll-free at 866-463-8638 and ask to speak to one of the members
of our Client Services Team, or
email us.
Capture Services
|
Capture
Advantage
