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Customer Service Assessment
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Customer service
measurement is
a useful tool for senior leadership, management, and
supervisors alike. CaptureISG’s Customer Service Measurement Program
(Capture Pathways), allows you to identify strengths and
weaknesses of your customer-contact employees. Used properly,
it allows you to analyze and
improve the skills of those that provide services to the
general public and your target consumers.
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How can a CaptureISG
customer service assessment
program can help your company?
Like our other
programs, Capture Pathways,
our signature service, is
tailored to your individual business needs. We utilize
your standards, as well as many other
industry-standard skill sets, to determine the
parameters for your assessments. Our customer
service analysts conduct in-depth assessments of
representatives and use extensive reporting tools
to identify
individual strengths and those areas where training
would be beneficial on an agent, departmental or
organizational level.
Our third-party,
objective approach provides the best information to
affect change in your business. Through our
shopping-type programs, we provide clear
and actionable tools that
identify areas where performance enhancement might be
needed. We collect and provide the necessary information
executives need for individual
departments or the entire enterprise. This invaluable
information provides a cost-effective tool to determine
service, product knowledge and sales aptitude
deficiencies, thus yielding a better customer service
experience.
Read more about
our Pathways
programs or
download a
Pathways package
for review in
PowerPoint
or
PDF
format. For
more info,
contact Capture
toll free at
866-463-8638.
Why
CaptureISG?
CaptureISG
takes pride in
being able to
deliver a 100%
customized and
cost-effective
solution to your
customer service
measurement needs.
Our more than
20 years
experience and
expertise in all
aspects of the
survey process,
marketing and
management
expertise,
ability to
customize, use
of
state-of-the-art
techniques and
technology, and
solution
orientation make
us the best
choice.
Read more about
the
Capture
advantage,
or
contact us
for a free quote
or consultation, or
to request more
information about
our customer service
assessments or any
of our
other
services.
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