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Home > Employee Assessment

Employee Assessment (Pathways)

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CaptureISG's unique Pathways program offers a number of customized programs designed to assess the various skills of your employees. Tested skills include contact center or customer service shops, communication skills, professional protocols, product knowledge, sales aptitude, compliance, baseline and follow-up reporting, agent/representative training profiles, and trends.

Services come complete with representative level detail reports, client-specific metrics for ongoing measurement of improvement and training opportunities across the organization.

Read more about our Pathways programs or download a Pathways package for review in PowerPoint or PDF format. For more info, contact Capture toll free at 866-463-8638.

Customer Service Assessment	Telephone Mystery Shopping
Sales Skills Assessment	Product Knowledge Assessment

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