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Employee Assessment
Employee Assessment (Pathways)
CaptureISG's unique Pathways
program offers a number of
customized
programs designed to assess the
various skills of your
employees. Tested skills include
contact center or customer
service shops, communication
skills, professional protocols,
product knowledge, sales
aptitude, compliance, baseline
and follow-up reporting,
agent/representative training
profiles, and trends.
Services
come complete with
representative level detail
reports, client-specific metrics
for ongoing measurement of
improvement and training
opportunities across the
organization.
Benefits of CaptureISG's
Pathways program include the
following:
-
Baseline
assessment
and
follow-up
agent
customer
service
measurement
-
Development
of your own
handbook for
new agents
-
Methods
include
shopper-type
calls or you
may provide
digital
recording
-
CSR level
results
reports,
scores and
metrics
-
Departmental
and unit
trends
-
Corporate
analysis of
service
strengths
and weakness
-
Individual
Training
tips and
reports
-
Quarterly or
semi-annual
custom
reports
Read more about
our Pathways
programs or
download a
Pathways package
for review in
PowerPoint
or
PDF
format. For
more info,
contact Capture
toll free at
866-463-8638.
