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“Capture was there for us every step of the way. We had previously used them in another business line with great results. When we extended that to a new line they helped us develop our script, they made great suggestions on how to conduct a successful survey, they had great ideas, but they wanted the process to be customized enough to meet our specific needs. When we had deadlines, they nudged us, but in a very diplomatic manner. The summary was concise and the detail behind it in good order. We have incorporated the use of client surveys as a metric for evaluation of our Client Service Representatives and will not hesitate to engage Capture again.“
Bond Transfer Agent |
