When dealing with consumer privacy, are you taking the necessary steps to ensure there has been no identity theft or fraud? This is one of our nations’ fastest growing crimes!

Why audit vendor or third party compliance to best practice or privacy standards?

Identity theft is among one of the leading challenges for businesses and financial institutions today. In what has become a regular practice, “criminals” are collecting personal information and subsequently letting it fall into the wrong hands. Complete with your name and social security number, the impact to consumer credit and corporate liability is huge. Do you have a process to collect information from consumers about vendor or third party businesses that may identity possible identity theft or fraud?

Consumer Consequences

• Credit scores could be destroyed or damaged;

• Hours and hours on the phone, and writing letters attempting to resolve the situation;

• Dealing with one or more of the credit bureaus;

• Researching all transactions posted against accounts and identifying others that may have been impacted;

• Inability or difficulty writing checks, obtaining loans, renting or buying a home;

• Difficulty obtaining employment due to credit report;

• The emotional impact; escalating stress on marriage and family, job performance, health and happiness.

Corporate Issues

• Loss of consumer confidence;

• Brand Issues, your reputation;

• Cost and time associated with possible fines, credit monitoring for consumers, damage control, and class action litigation;

• Cost of increased processes including opening and closing accounts, retaining high dollar amounts in suspense pending investigation; increasing number of agents dealing with violated consumers.

Business Solutions @ CaptureISG - Using a Professional Contact Center and Data Processing Partner

At Capture ISG, we provide the necessary data capture and reporting tools used to conduct telephone interviews from one of our contact centers, or process mail surveys or compliance forms into a tracking file. Results can be available in any format and fraud escalations or alerts may be sent immediately to the company liaison for action. We can process, evaluate, track, trend, report and escalate appropriate issues using an approach designed to work with your organization.

Service Home Page | Market Research | Employee Interviewing | Data Processing
Customer Service Assessment | Technical Writing | Custom Project Management | Compliance/Risk Management