Product Knowledge Assessment
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Through years of research and implementation,
CaptureISG has become a leader in designing and
conducting
product
knowledge
assessments of
front-line
customer-contact
employees.
Results from our product knowledge assessments
will assist your business with measuring and
improving
employee specific knowledge about products,
services, usage, benefits and features.
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What does a product knowledge assessment provide?
Our specially designed
assessment tool has been developed by CaptureISG to improve product knowledge on
a grass-roots level by testing and reporting on
any number of knowledge points, including:
-
Agent awareness of
company policies and procedures;
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Compliance awareness and
adherence;
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Sales aptitude;
-
Level of knowledge
regarding products, services or offerings.
Why should your business
perform product knowledge assessments?
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Enhance your bottom line
through both customer and employee retention
by improving service and knowledge
levels;
-
Improve employee product
knowledge, sales, and compliance
aptitude by constantly raising your level of
service and expectations;
-
Our flexible and unique
reporting capability will assist corporate
trainers in identifying vulnerable areas;
-
Results may be drilled
down to an agent level enabling targeted
training;
-
Conduct one-time
assessments to test knowledge of specific
offerings, changes to existing policies or
procedures, changes in legal or tax
reporting, etc.;
-
Third-party assessments
ensure objectivity in reporting.
Read more about
our Pathways
programs or
download a
Pathways package
for review in
PowerPoint
or
PDF
format. For
more info,
contact Capture
toll free at
866-463-8638.
Why CaptureISG?
CaptureISG takes pride in
being able to deliver a 100% customized and
cost-effective solution to your product
knowledge assessment needs.
Our more than 20 years experience and
expertise in all aspects of the survey process,
marketing, sales and management expertise, ability to
customize, use of state-of-the-art techniques
and technology, and solution orientation make us
the best choice.
Read more about
the
Capture
advantage,
or
contact us
for a free quote
or consultation, or
to request more
information about
our visitor
satisfaction surveys
or any of our
other
services.
Employee Assessment
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