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Assessment
Sales
Skills Assessment
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It is essential
that sales
professionals
understand the
goals and
requirements
relevant to
products and
services being
sold, and be
able to
effectively
communicate the
information
necessary to
maximize sales
or leads.
Ongoing sales
assessment can
make a big
difference in a
company's
ability to meet
sales, profit,
and other goals.
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The primary
function of a sales professional is to generate,
close and fulfill leads, educate prospects, and
satisfy consumers appropriately. It is essential
for a company's success to measure sales skills
on a regular basis.
What does a sales skills
assessment provide?
A CaptureISG
sales skills assessment is a
unique, customizable tool for sales managers and
business executives to identify potential and
actively employed sales representatives’ product
knowledge, communication skills and closure
ability. Through our proprietary sales skills
assessment, the sales manager or business
executive will have a comprehensive and detailed
report of the sales representative's selling
methods that will:
-
Communicate what is expected
and delivered in terms of
service standards;
-
Provide results that include
representative-level reports focusing on
what the employee does well and areas where
training and coaching may yield significant
improvement;
-
Provide individual
training tips following each
assessment period to the
representative based on your corporate
standards and their results;
-
Develop corporate or departmental policy
guides or handbooks designed to communicate
what is expected in terms of service
standards;
-
Identify localized or corporate trends and
design targeted training programs around
them;
-
Measure
what is important to your business - adding
your philosophies and goals to the program
to make it your own.
Why measure sales skills?
The ultimate
goal for end-users of a CaptureISG sales skills
assessment is to determine sales
representatives' overall ability to convert
prospects into customers. Skills
and knowledge measured include:
-
General
telephone techniques and courtesy;
-
Soft skill
measurement;
-
Product and
service knowledge;
-
Sales and
ability to up-sell;
-
Problem
resolution/dealing with complaints;
-
Call to
action;
-
Compliance
or security issues;
-
Above or below
standard performance indicators;
-
Agent awareness or knowledge of new product
features and benefits.
Read more about
our Pathways
programs or
download a
Pathways package
for review in
PowerPoint
or
PDF
format. For
more info,
contact Capture
toll free at
866-463-8638.
Why CaptureISG?
CaptureISG
takes pride in
being able to
deliver a 100%
customized and
cost-effective
solution to your
sales skills
assessment needs.
Our more than
20 years
experience and
expertise in all
aspects of the
survey process,
marketing, sales
and management
expertise,
ability to
customize, use
of
state-of-the-art
techniques and
technology, and
solution
orientation make
us the best
choice.
Read more about
the
Capture
advantage,
or
contact us
for a free quote
or consultation, or
to request more
information about
our sales skills
assessments or any
of our
other
services.
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