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Telephone Mystery
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Telephone Mystery Shopping
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With the
importance of
telephone
communications
for sales,
service and
marketing, it is
essential to
assess the
quality of phone
operations to
ensure maximized
profits and the
best chance of
meeting or
exceeding other
company goals.
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Why conduct mystery shopping
assessments? What do the assessments provide?
CaptureISG's
telephone mystery shops identify strengths and
weaknesses of your
company's consumer
telephone contacts.
Our professional and
unbiased undercover
reps monitor and
identify
deficiencies during
consumer contacts.
Results provide a
comprehensive
assessment of the
employee or
associate’s
performance. This
comprehensive
assessment will
determine additional or continued training
needed to maintain performance
standards.
Read more about
our Pathways
programs or
download a
Pathways package
for review in
PowerPoint
or
PDF
format. For
more info,
contact Capture
toll free at
866-463-8638.
Why CaptureISG?
CaptureISG
takes pride in being
able to deliver a
100% customized and
cost-effective
solution to your
telephone mystery
shopping needs.
Our more than 20
years experience and
expertise in all
aspects of the
survey process,
marketing, sales and
management
expertise, ability
to customize, use of
state-of-the-art
techniques and
technology, and
solution orientation
make us the best
choice.
Read more about
the
Capture
advantage,
or
contact us
for a free quote
or consultation, or
to request more
information about
our telephone
mystery shopping or
any of our
other
services.
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