|
|
“Capture was there for us every step of the way. We had previously used them in another business line with great results. When we extended that to a new line they helped us develop our script, they made great suggestions on how to conduct a successful survey, they had great ideas, but they wanted the process to be customized enough to meet our specific needs. When we had deadlines, they nudged us, but in a very diplomatic manner. The summary was concise and the detail behind it in good order. We have incorporated the use of client surveys as a metric for evaluation of our Client Service Representatives and will not hesitate to engage Capture again.“
Bond Transfer Agent |
|
|
|
Receive
a
free
no
obligation
quote
or
free
consultation
and
discover
how CaptureISG
can
help
your
business
develop
effective
strategic
business
solutions
right
for
you!
|
|
|
Toll Free: 866.463.8638
teamcapture@captureisg.com
Submit email address to receive our
electronic newsletter
|
|
Home >
Polling & Reporting
> Telephone Surveys
Telephone Surveys
|
When it comes to collecting
the information needed to make the best
decisions, telephone surveys often provide the
best, most reliable choice. CaptureISG's
marketing, political, employee, research, analysis and
reporting expertise, along with it's two
in-house state of the art call centers, make it
the best choice for your telephone survey needs.
|
Telephone surveys are often the
best option to collect qualitative and
quantitative information from large and small
audiences. With the right expertise, telephone surveys ensure
that the best applicable, targeted answers are
collected and analyzed to provide the best
information possible.
What are the benefits of using a telephone survey?
-
Skilled interviewers are trained to
probe, when necessary, to collect the
best, most reliable information possible;
-
Through multiple levels of probing,
telephone
surveys allow you to find the root cause of
a problem and ways to direct change;
-
Telephone surveys can be conducted in multiple
languages;
-
Telephone calls are administered by people,
not technology;
-
Telephone surveys conducted
properly offer rich and
actionable data;
-
Telephone surveys often
provide the most cost-effective means of
collecting necessary information;
-
Telephone surveys focus on the metrics AND
the information (behaviors) uncovered;
-
Telephone surveys provide the best sample
and quota management to ensure unbiased
research.
Why
CaptureISG?
-
Our surveys are solution
oriented, meaning the entire process, from
data collection through reporting is
designed to ensure you can make the best
decisions possible;
-
Our two in-house call centers use
up-to-date CATI (Computer-Aided Telephone
Interviewing) technologies, ensuring the
highest level of quality control and ability
to customize surveys;
-
Our expertise in all
levels of telephone surveying and the topics
being surveyed maximize your ability to
obtain the most useful information and
analysis possible;
-
Our surveys can be
conducted in multiple languages;
-
We use the highest
trained interviewers who are trained to
probe when necessary to obtain the highest
quality and most reliable information
possible.
CaptureISG takes pride in
being able to deliver a 100% customized and
cost-effective solution to your telephone
survey needs.
Our more than 20 years experience and
expertise in all aspects of the survey process,
marketing, political, consumer, employee, and
telemarketing expertise, ability to
customize, use of state-of-the-art techniques
and technology, and solution orientation make us
the best choice.
Read more about
the
Capture
advantage,
or
contact us
for a free quote
or consultation, or
to request more
information about
our telephone
surveys or any of
our
other
services.
Polling & Reporting
Menu |
Call Center
Solutions Menu |
All Capture Services
|
Capture Advantage
|
|
